Delivery Information

INNER MELBOURNE CUSTOMERS (furniture)

By using our inner-Melbourne in-house delivery service, you acknowledge the following:

We offer delivery within 25km of our Collingwood showroom for most furniture. Delivery is during business hours on Friday; we'll provide you with a two-hour window for when our driver will be in your area so you can organise to have someone at your place to take delivery.

Depending on your distance from our Showroom, delivery costs $35, $55 or $75 (ask us which applies to you).

Our in-house service is at a subsidised rate (well below market rate), and so it does come with a few restrictions. Delivery is to ground floor only, or via easy lift access. Also, our driver is on his own and may need help at your end, depending on the piece.

If you require furniture delivered within 25km of our Showroom and you aren't able to meet the above conditions or need delivery on a different day, we're happy to work with you on getting a quote from a third party service.

There are occasional exceptions to our Melbourne delivery offer. If a piece is excluded, this will be noted on its product page on our website. Exceptions are determined due to the size, weight and/or fragility of the piece, and/or where we believe the piece is better served by a third party, two-person professional service.

As a small business, we appreciate your flexibility in working with us during our established delivery window. By grouping deliveries together in this way, we can continue to offer in-house delivery - and it helps us minimise the environmental impact of what we do.

OUTER MELBOURNE CUSTOMERS (furniture)

The conditions for our in-house delivery service (above) are the same for outer Melbourne customers, with a flat $120 fee (25-50km of our showroom) for Friday deliveries where you can lend a hand if required. Outside Friday, where you need two people at your end or where the items needs to go upstairs, we can help you get a third party quote.

BEYOND MELBOURNE (furniture)

Via third party couriers, we can deliver to most places in Australia and have set rates to the major cities and parts of regional Victoria. If you live outside these areas please contact us for a shipping quote. Flat rate transport costs can be found here; these rates apply to a single furniture item. (Items such as pairs of bedside tables or sets of dining chairs count as a 'single' item.)

If you order more than one item, we may need to update your courier fee. (Ask us in advance if you have any concerns, and please know that we always try to get you the absolute best price.)

AUSTRALIA-WIDE inc. Melbourne (small homewares & books)

For items listed in our Homewares & Books collection (with a few exceptions, like oversized floor cushions) we calculate shipping based on weight as you go through checkout. Delivery starts at $9.90, no matter where you are in Australia.

Please be aware this is not an express service; we freight a couple of times a week, generally within a few days of your order being placed. The third party service we use (whether a courier company or AusPost) is provided with your information so you can be kept updated with tracking info.

AUSTRALIA-WIDE (larger homewares, fragile items)

For items that aren't quite furniture but also don't qualify as small homewares, we will get choose the most appropriate delivery method for the piece and get you a special quote if you're outside of Melbourne. Think: pendant lighting, fragile items like mirrors, or small footstools.

The regular flat rates apply on these items for delivery around Melbourne ($35, $55, $75 or $120 depending on where you are) with deliveries on Fridays; we'll provide you with a two-hour window when you can expect your delivery. Melbourne customers are also welcome to click-and-collect from our Collingwood showroom.

DELIVERY TIMING

While we make every effort to have our couriers deliver in a timely fashion, we unfortunately are unable to guarantee precise delivery times. Of course we'll work with you as much as we can to meet your needs.