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Questions

Below are some questions we've anticipated. For anything else, please contact us HERE.

COVID-19

We adhere to all Victorian Government Guidelines regarding Covid-safe workplaces and retail, and will continue to ensure we support the official health guidance.

    BUYING ONLINE

    Every item on our website can be purchased online. There is an option to click and collect OR for delivery to all major cities in Australia. Choose the correct rate at the final step. All full-priced online furniture purchases are eligible for our 7-day return policy. (Return transport costs to be covered by customer, but we can help you find transport should you need it; normal outbound transport conditions apply.)

    TRANSPORT

    Via third party couriers, we can deliver to anywhere in Australia and have set rates to the major cities. If you live outside of these cities please contact us directly for a shipping quote. Flat Rate transport costs can be found HERE

    For areas where we offer free delivery, this applies to full-priced furniture items and for delivery during regular business hours.

    HOLDS

    If you've spotted the perfect item but need a little time to consider an item, we offer a 24-hr HOLD for items in the Showroom (or a little longer if needed).

    For items on our ARRIVING SOON page, a 10% deposit will hold the item until it arrives in Melbourne. If you change your mind at any stage, the deposit will be fully refunded to you. Once we contact you to let you know the product is ready, we will hold it for you for another 7 days.

    Something you like already showing as on HOLD? We offer a waitlist too. Contact us and we'll be sure to capture your details.

    PRE-ORDERS

    In addition to our vintage stock, we now offer a range of complementary products from brands like TH Brown and OMK1965: beautiful pieces steeped in tradition that are still being made today by high-quality manufacturers.

    Typically, these items will need to be pre-ordered - although we do hold a small amount of stock in our Showroom and Warehouse. Ask us for details.

    If you're interested in placing an order for any of these products, we require 50% non-refundable deposit. To ensure you'll be happy with what you purchase, we hold samples of these products that you're able to view in advance. Contact us for more info (when we're not in lockdown). Trade queries very welcome.

    RETURNS

    From the moment we opened the door in 2009 we've recognised that it's often hard to imagine a new piece of furniture in your home. So we offer a 7-day return & refund policy on all full-priced furniture items when you're purchasing online. (If you're having an item delivered - even interstate - the 7-day period begins from when you receive the item.) 

    We regret that we are unable to offer returns for furniture where you have chosen your own upholstery.

    Return transport costs are covered by the customer, however we can help put you in touch with a courier should you need it.

    If you're buying an item on SALE or anything that's not furniture (books, homewares, gift vouchers etc), please choose carefully as the return policy does not apply to these items. Sometimes SALE items are unrestored and you acknowledge you are purchasing them in that condition. (If you need help with restoration after your purchase, we can usually recommend someone who might be able to help you.)

    LOOKING TO SELL?

    We're always buying, so if you have some mid-century furniture to sell we'd be keen to see what you have. Not sure what you have? No problem. Our staff have decades of experience in identifying pieces.

    STORAGE

    While we can typically hold an item for you for a couple of days until you're ready to collect it, we have a warehouse and showroom that are both absolutely crammed with stock! While that's a great problem to have, it also means we can't hang onto items after they are sold. Of course, we're happy to help you organise delivery and even longer-term storage if you need it.

    PARKING

    For your convenience, we have ample parking directly out the front of our Northcote showroom.

    WAREHOUSE

    Our warehouse can be opened by appointment, and we do sometimes open it up for special events too.

    HIRE

    We hire our pieces to industry with the following rates / conditions.

    • 20% of retail value of item if duration is for up to 7 days (includes pick up and return days).
    • Longer term hire rates negotiable.
    • Payment to be made prior to hire.
    • Security deposit by credit card for the retail value of item, which will be cancelled upon return of the item in same condition as when it was hired out.
    • All items to be picked up and returned to the location of hire. But please ask if you need help with delivery - we have options available.