Below is some general information relating to questions we're regularly asked. For anything else, please contact us HERE.
Every item on our website can be purchased online. There is an option to Ship or Pick Up as you go through the checkout process. Simply select the delivery option that's right for you. For delivery of most items, charges will be automatically calculated, although some items and orders involving more than one furniture item may require a special quote.
Our email and phone are attended during regular showroom opening hours. Although we may occasionally respond at other times, we try to make sure the whole team has some time off - so we appreciate your patience if you contact us outside opening hours.
Via third party couriers, we can freight furniture items to pretty much anywhere in Australia and have set rates to several major centres. If you live outside of these areas, we can work with you to obtain a freight cost. Flat rate transport costs for single items can be found HERE.
For parts of Melbourne where we offer free delivery, this applies to full-priced furniture items and for ground floor delivery (or easy lift access) during regular business hours on Thursday and Friday, within seven days of purchase. Our free service is a single person with a van, and so our courier may need a little help at your end.
For special delivery times or where you have specific requirements, charges may apply.
As a small business, we appreciate your flexibility in working with us during our established free delivery windows. By grouping deliveries together, we can save on trips & fuel - we're always trying to minimise the environmental impact of what we do.
Delivery prices for other established areas are for a single furniture item. If you order more than one thing, we may need to update the freight charge. (Ask us in advance if you have any concerns, and please know that we always try to get you the absolute best price.) For smaller items that can go by Australia Post, Pack & Send or another similar service (eg. homewares or a light fitting), we will invoice you for the appropriate amount.
While we make every effort to have our couriers deliver in a timely fashion, we unfortunately are unable to guarantee precise delivery times. Of course we'll work with you as much as we can.
Got something you'd like to add to your Grandfather's Axe delivery? Once we've booked your courier, we can introduce you to them so you can work through additional pick-ups and costings with them directly.
Where noted on an item description, we may be able to work with you on bespoke upholstery options and have in-house expertise to help you with this.
All upholstery jobs require upfront payment for the piece, the material and the cost of the work.
We regret that we're unable to take returns for items where you've selected your own upholstery. And while we will do everything we can to meet your timelines, because we work with third parties and source materials on a case-by-case basis, we also aren't able to guarantee bespoke upholstery within specific timelines - although of course we'll do whatever we can.
If you've spotted the perfect item but need a little time to consider it, we offer a 24-hr HOLD for items in the Showroom.
For items on our ARRIVING SOON page, a 20% deposit will hold the item until it arrives in Melbourne. If you change your mind at any stage, the deposit will be fully refunded to you.
Once we contact you to let you know one of these pieces is ready, we will hold it for you for another 7 days to give you time to view (if possible) and finalise payment. We reserve the right to refund you and sell the product to another customer if we can't finalise the purchase with you within that time (although we'll always try to make contact with you a few times within that 7 days).
Something you like already showing as on HOLD? We can add you to the hold queue. Contact us and we'll be sure to capture your details.
In addition to our vintage stock, we offer a range of complementary furniture from brands like TH Brown and OMK1965: beautiful pieces steeped in tradition that are still being made today.
Sometimes these items will need to be pre-ordered - although we do hold a small amount of stock in our Showroom and Warehouse. Ask us for details.
If you're interested in placing an order for any of these products, we require upfront payment. To ensure you'll be happy with your purchase, we have samples that you're able to view in advance. Contact us for more info. Trade queries very welcome.
RETURNS & REFUNDS
Full-priced items are able to be exchanged for another product or store credit within 7 days of purchase. (Obviously vintage pieces can be hard to immediately exchange for a similar suitable item, which is why credit will be provided if you can't find something you like right away.)
Store credit is valid for two years from the date of purchase. Purchases using that store credit are final sale, unless a return is required under Australian law.
Otherwise, we do not accept returns, except in the case of faulty items or as required by Australian law. Where a full-priced vintage item is not working as it should, repairing it for you is always our priority. If we can't repair an item, we will refund or replace it for you.
Please note that items sold as SALE may be unrestored or otherwise incomplete at the time of purchase and by purchasing a SALE item you acknowledge the product cannot be returned. If you're unsure at the time of purchase, please check with one of our team.
LOOKING TO SELL?
We're always buying, so if you have some mid-century furniture to sell we'd be keen to see what you have. Please note, we do not accept unsolicited pieces, so please don't turn up with items you have for sale; please contact us to discuss first.
Should we decide to purchase, please note we pay by bank deposit within 24 hours of receipt of the piece/s. All purchases are subject to final inspection.
While we can typically hold an item for you for a couple of days until you're ready to collect it, we have a warehouse and showroom that are both absolutely crammed with stock! While that's a great problem to have, it also means we can't hang onto items after they're sold, repaired or viewed for purchase. Of course, we're happy to help you organise delivery (maybe to a friend's garage!).
For both short- and longer-term storage, we recommend Monash Self Storage for Melbourne customers.
Pieces not collected or delivered within one month will be considered abandoned.
For your convenience, there is lots of street parking near our showroom. Should you purchase something and want to take it with you, we have rear access we can make available for you - just ask.
Our Warehouse can be opened for viewing by appointment. Get in touch if you have seen a piece in the Warehouse section of our website and we'll organise a time for you between 9-4 weekdays.
We do sometimes open the Warehouse for special events too.
We hire our furniture pieces to industry with the following rates & conditions.
- 25% of retail value for for up to 5 weekdays (includes pick-up and return days). Please note our Showroom is closed Mondays, but we may be able to facilitate a Sunday afternoon pick-up if you need.
- Longer term hire rates negotiable, including hiring across weekends.
- Full payment to be made prior to hire.
- Security deposit by credit card for the retail value of item, which will be cancelled upon return of the item in same condition as when it was hired out.
- We require a signed hire form.
- All items to be picked up and returned to the location of hire by the hirer. But please ask if you need help with delivery - we can recommend couriers for you.
- We may decline to hire particular pieces at our discretion. Please note: We are no longer hiring dining tables.