General Info

Below is some general information relating to questions we're regularly asked. We update this page regularly. For anything you can't find the answer to, please contact us HERE.

    BUYING ONLINE

    Every item on our website can be purchased online, provided you can an Add to Cart button. There is an option to Ship or Pick Up as you go through the checkout process. Simply select the delivery option that's right for you. For delivery of most items, charges will be automatically calculated, although some items and orders involving more than one furniture item may require a special quote. We also might need to get you a special quote based on your location.

    CUSTOMER SUPPORT

    Our email and phone are attended during regular showroom opening hours. Although we may occasionally respond at other times, we try to make sure the whole team has some time off - so we appreciate your patience if you contact us outside opening hours.

    DELIVERY

    Via third party couriers, we can freight furniture items to pretty much anywhere in Australia and have set rates to several major centres. If you live outside of these areas, we can work with you to obtain a freight cost. Flat rate transport costs for single items can be found HERE for major centres.

    For a summary of all of our delivery info click HERE. This includes information regarding our in-house Melbourne service plus additional info on smaller items like homewares and books.

    UPHOLSTERY

    Where noted on an item description, we may be able to work with you on bespoke upholstery options and have in-house expertise to help you with this.

    All upholstery jobs require upfront payment for the piece, the material and the cost of the work.

    We regret that we're unable to take returns for items where you've selected your own upholstery. And while we will do everything we can to meet your timelines, because we work with third parties and source materials on a case-by-case basis, we also aren't able to guarantee bespoke upholstery within specific timelines - although of course we'll do whatever we can.

    HOLDS

    If you've spotted the perfect item but need a little time to consider it, we offer a 24-hr HOLD for items in the Showroom.

    For items on our ARRIVING SOON page, a 20% deposit will hold the item until it arrives in Melbourne. If you change your mind at any stage, the deposit will be fully refunded to you.

    Once we contact you to let you know one of these pieces is ready, we'll hold it for 7 days to give you time to view (if possible) and finalise payment. We reserve the right to refund you and sell the product to another customer if we can't wrap things up with you within that time (although we'll always try our best to make contact).

    Something you like already showing as on HOLD? Contact us and we'll be sure to capture your details in case the piece becomes available.

    PRE-ORDERS

    In addition to our vintage stock, we offer a range of complementary furniture from brands like TH Brown and OMK1965: beautiful pieces steeped in tradition that are still being made today.

    Sometimes these items will need to be pre-ordered - although we do hold a small amount of stock in our Showroom and Warehouse. Ask us for details.

    If you're interested in placing an order for any of these products, we require upfront payment. To ensure you'll be happy with your purchase, we have samples that you're able to view in advance. Contact us for more info. Trade queries very welcome.

    QUOTES

    If you have received a quote from us ( for delivery, a package or commercial job, a preorder, upholstery, anything at all) that quote is valid for 7 days.

    RETURNS & REFUNDS

    Full-priced items are able to be exchanged for another product or store credit within 7 days of purchase. (Obviously vintage pieces can be hard to immediately exchange for a similar suitable item, which is why credit will be provided if you can't find something you like right away.)

    Store credit is valid for two years from the date of purchase. Purchases using that store credit are final sale, unless a return is required under Australian law.

    Otherwise, we do not accept returns, except in the case of faulty items or as required by Australian law. Where a full-priced vintage item is not working as it should, repairing it for you is always our priority. If we can't repair an item, we will refund or replace it for you.

    Please note that items sold as SALE may be unrestored or otherwise incomplete at the time of purchase and by purchasing a SALE item you acknowledge the product cannot be returned. If you're unsure at the time of purchase, please check with one of our team.

    LOOKING TO SELL?

    We're often buying, so if you have some mid-century furniture to sell we'd be keen to see what you have. Please note, we do not accept unsolicited pieces, so please don't turn up with items you have for sale; please contact us to discuss first.

    Should we decide to purchase, please note we pay by bank deposit within 24 hours of receipt of the piece/s. All purchases are subject to final inspection.

    STORAGE

    While we can typically hold an item for you for a couple of days until you're ready to collect, we have a warehouse and showroom that are both absolutely crammed with stock! While that's a great problem to have, it means we can't hang onto items after they're sold, repaired or viewed for purchase. Of course, we're happy to help you organise delivery (maybe to a friend's garage!).

    For both short- and longer-term storage, we recommend Monash Self Storage for Melbourne customers.

    Pieces not collected or delivered within one month will be considered abandoned, unless a specific arrangement has been made in writing with the purchaser. The piece or pieces may then be placed into storage and a customer will need to pay the relevant charge in order to retrieve them. For further information on relevant charges for storage of abandoned goods, refer to Consumer Affairs Victoria.

    PARKING

    For your convenience, there is lots of street parking near our Showroom. Should you purchase something and want to take it with you, we have rear access we can make available for you - just ask.

    WAREHOUSE

    Our Warehouse can be opened for viewing by appointment. Get in touch if you have seen a piece in the Warehouse section of our website and we'll organise a time for you between 9-4 weekdays.

    We do sometimes open the Warehouse for special events too.

    HIRE

    We hire our furniture pieces to industry with the following rates & conditions.

    • 25% of retail value for for up to 5 weekdays (includes pick-up and return days). Please note our Showroom is closed Monday and Tuesday, but we may be able to facilitate a Sunday afternoon pick-up if you need.
    • Longer term hire rates negotiable, including hiring across weekends.
    • Full payment to be made prior to hire.
    • Security deposit by credit card for the retail value of item, which will be cancelled upon return of the item in same condition as when it was hired out.
    • We require a signed hire form.
    • All items to be picked up and returned to the location of hire by the hirer. But please ask if you need help with delivery - we can recommend couriers for you.
    • We may decline to hire particular pieces at our discretion. Please note: We are no longer hiring dining tables.