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Questions

Below are some questions we've anticipated. For anything else, please contact us HERE.

COVID-19

We adhere to all Victorian Government Guidelines regarding Covid-safe workplaces and retail, and will continue to ensure we support the official health guidance.

    BUYING ONLINE

    Every item on our website can be purchased online. There is an option to click and collect OR for delivery to all major cities in Australia. Choose the correct rate at the final step. Remember, all full-priced online purchases are eligible for our 7-day return policy. And during lockdown, we are offering an extension of this to 30 days for all full-priced furniture items (return transport costs to be covered by customer, but we can help you find transport should you need it; normal outbound transport conditions apply).

    TRANSPORT

    We can deliver to anywhere in Australia and have set rates to the major cities. If you live outside of these cities please contact us directly for a shipping quote. Flat Rate transport costs can be found HERE. 

    HOLDS

    If you've spotted the perfect item but need a little time to consider an item, we offer a 24-hr HOLD for items in the Showroom (or a little longer if needed).

    For items on our ARRIVING SOON page, a 10% deposit will hold the item until it arrives in Melbourne. If you change your mind at any stage, the deposit will be fully refunded to you.

    Something you like already showing as on HOLD? We offer a waitlist too. Contact us and we'll be sure to capture your details.

    PRE-ORDERS

    In addition to our vintage stock, we now offer a range of complementary products from brands like TH Brown and OMK1965: beautiful pieces steeped in tradition that are still being made today by high-quality manufacturers.

    Typically, these items will need to be pre-ordered - although we do hold a small amount of stock in our Showroom and Warehouse. Ask us for details.

    If you're interested in placing an order for any of these products, we require 50% non-refundable deposit. To ensure you'll be happy with what you purchase, we hold samples of these products that you're able to view in advance. Contact us for more info (when we're not in lockdown). Trade queries very welcome.

    RETURNS

    From the moment we opened the door in 2009 we've recognised that it's often hard to imagine a new piece of furniture in your home. So we offer a 7-day return & refund policy on all full-priced items. (If you're having an item delivered - even interstate - the 7-day period begins from when you receive the item.)

    During lockdown, we've extended that to 30 days for all full-priced furniture items.

    Return transport costs are covered by the customer, however we can help you organise return transport should you need it.

    If you're buying an item on SALE, please choose carefully as the return policy does not apply to these items.

    LOOKING TO SELL?

    We're always buying, so if you have some mid-century furniture to sell we'd be keen to see what you have. Not sure what you have? No problem. Our staff have decades of experience in identifying and valuing pieces.

    PARKING

    For your convenience, we have ample parking directly out the front of our Northcote showroom.

    WAREHOUSE

    Our warehouse can be opened by appointment, and we do sometimes open it up for special events too.

    HIRE

    We hire our pieces to industry with the following rates / conditions.

    • 20% of retail value of item if duration is for up to 7 days (includes pick up and return days).
    • Longer term hire rates negotiable.
    • Payment to be made prior to hire.
    • Security deposit by credit card for the retail value of item, which will be cancelled upon return of the item in same condition as when it was hired out.
    • All items to be picked up and returned to the location of hire. But please ask if you need help with delivery - we have options available.