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Questions

Below are some questions we've anticipated. For anything else, please contact us HERE.

    COVID-19

    We adhere to all Victorian Government Guidelines regarding Covid-safe workplaces and retail, and will continue to ensure we support the official health guidance.

      BUYING ONLINE

      Every item on our website can be purchased online. There is an option to click and collect OR for delivery to all major cities in Australia.

      CUSTOMER SUPPORT

      Our email, chat and phone are attended during regular showroom opening hours. Although we may occasionally respond at other times, we try to make sure the whole team has some time off - so we appreciate your patience if you contact us outside opening hours.

      TRANSPORT

      Via third party couriers, we can deliver to pretty much anywhere in Australia and have set rates to the major cities. If you live outside of these cities please contact us directly for a shipping quote. Flat Rate transport costs can be found HERE

      For parts of Melbourne where we offer free delivery, this applies to full-priced furniture items and for delivery during regular business hours on Thursday and Friday, within seven days of purchase. Our courier may need a little help at your end. Larger items are typically only able to be delivered on Fridays, generally in the morning.

      For special delivery times or where you have specific requirements, charges apply.

      As a small business, we appreciate your flexibility in working with us during our established free delivery windows. By grouping deliveries together, we can save on trips & fuel - we're always trying to minimise the environmental impact of what we do.

      Delivery prices for other established areas are for a single furniture item. If you order more than one thing, we may need to update your courier fee. (Ask us in advance if you have any concerns, and please know that we always try to get you the absolute best price.) For smaller items that can go by Australia Post, Pack & Send or another similar service (eg. homewares or a light fitting), we will invoice you for the appropriate amount.

      While we make every effort to have our couriers deliver in a timely fashion, we unfortunately are unable to guarantee precise delivery times. Of course we'll work with you as much as we can.

      Got something you'd like to add to your Grandfather's Axe delivery? Once we've booked your courier, we can introduce you to them so you can work through additional pick-ups and costings with them directly.

      UPHOLSTERY

      We may be able to work with you on bespoke upholstery options and have in-house expertise to help you with this. Please note upholstery jobs are completed by our preferred upholstery partners; they are not carried out by our own team.

      We regret that we're unable to offer returns for any items where you've selected your own upholstery. And while we will do everything we can to meet your timelines, because we work with third parties and sometimes have to specifically source materials, we also aren't able to guarantee bespoke upholstery within specific timelines - although of course we'll do whatever we can.

      HOLDS

      If you've spotted the perfect item but need a little time to consider an item, we offer a 24-hr HOLD for items in the Showroom (or a little longer if needed).

      For items on our ARRIVING SOON page, a 20% deposit will hold the item until it arrives in Melbourne. If you change your mind at any stage, the deposit will be fully refunded to you.

      Once we contact you to let you know the product is ready, we will hold it for you for another 7 days. We reserve the right to refund you and sell the product to another customer if we can't finalise the purchase with you within that time (although we'll always try to make contact with you a few times within that 7 days).

      Something you like already showing as on HOLD? We offer a waitlist too. Contact us and we'll be sure to capture your details.

      PRE-ORDERS

      In addition to our vintage stock, we now offer a range of complementary products from brands like TH Brown and OMK1965: beautiful pieces steeped in tradition that are still being made today by high-quality manufacturers.

      Typically, these items will need to be pre-ordered - although we do hold a small amount of stock in our Showroom and Warehouse. Ask us for details.

      If you're interested in placing an order for any of these products, we require 50% non-refundable deposit. To ensure you'll be happy with what you purchase, we hold samples of these products that you're able to view in advance. Contact us for more info. Trade queries very welcome.

      RETURNS & REFUNDS

      Full-priced items are able to be exchanged for another product or store credit within 7 days of purchase. (Obviously vintage pieces can be hard to immediately exchange for a similar suitable item, which is why credit will be provided if you can't find something you like right away.)

      Otherwise, we do not accept returns, except in the case of faulty items or as required by Australian law. Where a full-priced item is not working as it should, repairing it for you is always our priority. If we can't repair an item, we will refund or replace it for you.

      Please note that items sold as SALE may be unrestored or otherwise incomplete at the time of purchase and by purchasing a SALE item you acknowledge the product cannot be returned. If you're unsure at the time of purchase, please check with one of our team.

      LOOKING TO SELL?

      We're always buying, so if you have some mid-century furniture to sell we'd be keen to see what you have.

      STORAGE

      While we can typically hold an item for you for a couple of days until you're ready to collect it, we have a warehouse and showroom that are both absolutely crammed with stock! While that's a great problem to have, it also means we can't hang onto items after they are sold. Of course, we're happy to help you organise delivery and even longer-term storage if you need it.

      PARKING

      For your convenience, there is lots of street parking near our showroom, on both Smith and Sackville Streets. Should you purchase something and want to take it with you, we have rear access we can make available for you - just ask!

      WAREHOUSE

      Our warehouse can be opened by appointment, and we do sometimes open it up for special events too.

      HIRE

      We hire our furniture pieces to industry with the following rates / conditions.

      • 20% of retail value of item if duration is for up to 7 days (includes pick up and return days).
      • Longer term hire rates negotiable.
      • Payment to be made prior to hire.
      • Security deposit by credit card for the retail value of item, which will be cancelled upon return of the item in same condition as when it was hired out.
      • All items to be picked up and returned to the location of hire. But please ask if you need help with delivery - we have options available.
      • We may decline to hire particular pieces at our discretion.