General Info

Below is some general information relating to questions we're regularly asked. If you can't find the information you need, please contact us here.

BUYING ONLINE

Every item on our website can be purchased online, provided you can see an Add to Cart button.

There is an option to Ship or Pick Up as you go through the checkout process. Simply select the delivery option that's right for you.

For delivery of most items to most locations, charges will be automatically calculated, although some items and orders involving more than one furniture item may require a special quote. We might need to get you a special quote based on your location or in the case of fragile items.

THIRD PARTY PLATFORMS DISCLAIMER

Please note that sometimes information regarding our products (including pricing, returns and/or delivery information) may appear on third party platforms like Google, Meta and others. While every effort is made to ensure the information on third party platforms reflects our own website, we're not always in a position to control or update what appears on those third party platforms and cannot be held responsible for incorrect information appearing on them from time to time. We will, of course, honour what is on our own website.

CUSTOMER SUPPORT

Our email and phone are attended during regular showroom opening hours. Although we may occasionally respond at other times, we try to make sure the whole team has some time off - so we appreciate your patience if you contact us outside opening hours.

DELIVERY

Via third party couriers, we can freight furniture items to pretty much anywhere in Australia and have set rates to several major centres. If you live outside of these areas, we can work with you to obtain a freight cost. Flat rate transport costs for single items can be found HERE for major centres.

For a summary of all of our delivery info click HERE. This includes information regarding our local Melbourne service plus additional info on smaller items like homewares and books.

UPHOLSTERY & RESTORATION

Where noted on an item description, we may be able to work with you on bespoke upholstery options and have in-house expertise to help you with this. In other cases, we may offer pieces for sale while still finalising restoration.

If you would like to secure a piece where upholstery and/or restoration is still to be completed, we take a 75% upfront payment, the remainder to be paid within 24 hours of the job being completed. As soon as the upfront payment is made, you have entered into a purchase agreement with us and our normal Return Policy applies.

Bespoke jobs typically take between 4 and 8 weeks to complete.

If you would like to upholster a piece of your own furniture, feel free to get in touch; we're happy to look at what you're after and quote for you, where our in-house team has the expertise to take on the job. We regret, however, that we're unable to take on restoration or repair for pieces that weren't originally purchased by you from grandfather's axe.

HOLDS

If you've spotted the perfect item but need a little time to consider it, we offer a 24-hr HOLD for items in the Showroom.

For items on our ARRIVING SOON page, a 20% deposit will hold the item until it arrives in Melbourne. If you change your mind at any stage up to the point you purchase, the deposit will be fully refunded to you.

Once we contact you to let you know one of these pieces is ready, we'll hold it for 7 days to give you time to view (in person or with additional photos) and finalise payment. We reserve the right to refund you and sell the product to another customer if we can't wrap things up with you within that time (although we'll always try our best to make contact).

Something you like already showing as on HOLD? Contact us and we'll be sure to capture your details in case the piece becomes available.

PRE-ORDERS

In addition to our vintage stock, we offer a range of complementary furniture from brands like TH Brown and OMK1965: beautiful pieces steeped in tradition that are still being made today.

Sometimes these items will need to be pre-ordered - although we do hold a small amount of stock in our Showroom and Warehouse. Ask us for details.

If you're interested in placing an order for any of these products, we require upfront payment. To ensure you'll be happy with your purchase, we have samples that you're able to view in advance. Contact us for more info. Trade queries for volume purchases are very welcome.

QUOTES

If you have received a quote from us (for delivery, a package or commercial job, a preorder, upholstery, anything at all) that quote is valid for 7 days.

RETURNS & REFUNDS

Full-priced items are able to be exchanged for another product or store credit within 7 days of purchase. (Obviously vintage pieces can be hard to immediately exchange for a similar suitable item, which is why credit will be provided if you can't find something you like right away.)

Store credit is valid for two years from the date of purchase. Purchases using that store credit are final sale, unless a return is required under Australian law.

Otherwise, we do not accept returns, except in the case of faulty items or as otherwise equired by Australian law. Where a full-priced vintage item is not working as it should, repairing it for you is always our priority. If we can't repair an item, we will refund or replace it for you.

Please note that items sold as SALE may be unrestored or otherwise incomplete at the time of purchase and by purchasing a SALE item you acknowledge the product cannot be returned. If you're unsure at the time of purchase, please check with one of our team and refer to the product description on our website.

LOOKING TO SELL?

We're often buying, so if you have some mid-century furniture to sell we'd be keen to see what you have. Please note, we do not accept unsolicited pieces, so please don't turn up with items you have for sale; please contact us to discuss first.

Should we decide to purchase, please note we pay by bank deposit within 24 hours of receipt of the piece/s. All purchase offers are subject to final inspection.

STORAGE

While we can typically hold an item for you for a couple of days until you're ready to collect, we have a Warehouse and Showroom that are both absolutely crammed with stock! While that's a great problem to have, it means we can't hang onto items after they're sold, repaired or viewed for purchase. Of course, we're happy to help you organise delivery (maybe to a friend's garage!)

For both short- and longer-term storage, we recommend Monash Self Storage for Melbourne customers.

Pieces not collected or delivered within one month will be considered abandoned, unless a specific arrangement has been made in writing with the purchaser. The piece or pieces may then be placed into storage and a customer will need to pay the relevant charge in order to retrieve them. For further information on relevant charges for storage of abandoned goods, refer to Consumer Affairs Victoria.

PARKING

For your convenience, there is lots of street parking near our Showroom. Should you purchase something and want to take it with you, we have rear access we can make available for you - just ask.

WAREHOUSE

Our Warehouse can be opened for viewing by appointment. Get in touch if you have seen a piece in the Warehouse section of our website and we'll organise a time for you between 9-4 weekdays.

We do sometimes open the Warehouse for special events too.

HIRE

We hire our furniture pieces to industry with the following rates & conditions.

  • 25% of retail value for for up to 5 weekdays (includes pick-up and return days). Please note our Showroom is closed Monday and Tuesday, but we may be able to facilitate a Sunday afternoon pick-up if you need.
  • Longer term hire rates negotiable, including hiring across weekends.
  • Full payment to be made prior to hire.
  • Security deposit by credit card for the retail value of item, which will be cancelled upon return of the item in same condition as when it was hired out.
  • We require a signed hire form.
  • All items to be picked up and returned to the location of hire by the hirer. But please ask if you need help with delivery - we can recommend couriers for you.
  • We may decline to hire particular pieces at our discretion. Please note: We are no longer hiring dining tables.