Placing an item on hold

We offer two types of holds at grandfather's axe.

24-HOUR HOLDS

• A 24-hour hold is for furniture & lighting that is currently available in our Showroom or Warehouse
• As the name suggests, it’s for 24-hours only
• No deposit taken
• Intended for you to have some time to think about a piece (or to get to our Showroom to view, if you’re able)
• At our discretion (for eg. we don’t offer 24-hour holds during sale periods)

ARRIVING SOON HOLDS

• An Arriving Soon hold is for items yet to arrive, as seen on our Arriving Soon page
• This gets you 'first dibs' on items not yet available
• A 20% deposit holds the item for you (refundable if you decide it’s not for you, any time up to when you purchase or, if you're having upholstery done, whenever you engage us for that work)
• We contact you when the piece is ready - you’re welcome to inspect in person or we can send photos
• You have 7 days to finalise your purchase
• A piece you like in Arriving Soon already on hold? No worries, we do keep a waitlist for those pieces
• Arriving Soon dates on product listings are an estimate only. Arrival dates do not form part of the product description.
• Please note: if you opt to pay for an item in full ahead of its arrival it is considered purchased, rather than on hold, and our standard return policy applies.