Placing an item on hold
We offer two types of holds at Grandfather's Axe.
24-HOUR HOLDS for items that are currently available
First is a 24-hour hold. If you've spotted the perfect item but need a little time to consider it (including to pop into the Collingwood showroom to see it), we offer a 24-hour hold, no deposit required. (The HOLD on the website prevents anyone else purchasing the piece.)
After 24 hours, we take the item off hold and it can be purchased by another customer. All 24-hour holds are at our discretion - and we cannot offer longer holds or take deposits for items that are currently available in our Showroom or Warehouse.
ARRIVING SOON HOLDS for items yet to arrive
The second type of hold is for 'first dibs' on items that are yet to arrive in the country. These items are in our Arriving Soon collection; a 20% deposit gives you right to first dibs on that product when it arrives in Melbourne. If you decide not to proceed with the purchase, the deposit will be fully refunded to you.
For these Arriving Soon holds, once we contact you to let you know the product is ready, your right to first dibs applies for 7 days, so you can view additional photos, come in to inspect it, make a decision and finalise full payment. Note: the month shown for arrival of items coming from overseas is an estimate only, sometimes containers arrive late, sometimes early. Even if your piece arrives early, this doesn't affect the 7-day response window.
We reserve the right to refund you and sell the product to another customer if we can't finalise the purchase with you within that time (although we'll always try to make contact with you more than once within that 7 days).
Something you like already showing as on hold? We can put you in the queue and keep you updated if the item becomes available. Contact us and we'll be sure to capture your details.