Placing an item on hold

We offer two types of holds at grandfather's axe.

24-HOUR HOLDS

• A 24-hour hold is for furniture & lighting that is currently available in our Showroom or Warehouse
• As the name suggests, it’s for 24-hours only
• No deposit taken
• Intended for you to have some time to think about a piece (or to get to our Showroom to view, if you’re able)
• At our discretion (for eg. we don’t offer 24-hour holds during sale periods)

ARRIVING SOON HOLDS

• An Arriving Soon hold is for items yet to arrive, as seen on our Arriving Soon page
• This gets you 'first dibs' on items not yet available
• A 20% deposit holds the item for you (refundable if you decide it’s not for you, any time up to when you purchase in full)
• We contact you when the piece is ready - you’re welcome to inspect in person or we can send photos
• You have 7 days to finalise your purchase
• A piece you like in Arriving Soon already on hold? No worries, we do keep a waitlist for those pieces
• Arriving Soon dates on product listings are an estimate only
• Please note: if you opt to pay for an item in full ahead of its arrival it is considered purchased, rather than on hold, and our standard return policy applies.