Delivery Conditions

INNER MELBOURNE CUSTOMERS (furniture, lighting, mirrors)

Our Melbourne delivery service has recently changed; please ensure you’re familiar with our new conditions.

Our standard service is:

  • One man in a truck
  • Within 20km of our Showroom
  • Most Fridays (typically between 11am and 2pm, but allow time either side)
  • Starts at $55, depending on piece and location
  • Easy access needed into your street and into the relevant room in your house, apartment or office
  • We may need your help (depending on the piece - check if you're not sure)

If you sign up to our standard service, you acknowledge the above as conditions of purchase.

Special notes:

Freight is automatically calculated if you buy online, once you’ve added your delivery address.

If you have stairs or any sort of tricky access, it’s up to you to let us know. This may affect the price. Check with us if you're not sure.

If we turn up and can’t deliver for any reason (eg. you’re not home, you can’t help, access issues) we will need to re-book and invoice you again.

If you need a two-person delivery, prices start at $95 depending on location. We run a two-person Friday service every two to three weeks. (There are also some pieces where we will insist on a two-person service - due to their size, weight or some other difficulty in moving them. This will be detailed on the relevant product page on our website.)

Friday 11am-2pm not work for you? That’s fine; we can get you a quote for another day. Ask us for information. This also applies if you’re still within Melbourne but more than 20km from our Showroom - we can quote you.

BEYOND MELBOURNE (furniture)

Via third party couriers, we can deliver to most places in Australia and have set rates to the major cities and parts of regional Victoria. If you live outside these areas please contact us for a shipping quote. Flat rate transport costs can be found here; these rates apply to a single furniture item. (Items such as pairs of bedside tables or sets of dining chairs count as a 'single' item.)

If you order more than one item, we may need to update your courier fee. (Ask us in advance if you have any concerns, and please know that we always try to get you the absolute best price.)

AUSTRALIA-WIDE inc. Melbourne (small homewares & books)

For items listed in our Homewares & Books collection (with a few exceptions, like oversized floor cushions) we calculate shipping based on weight or size as you go through checkout. Delivery starts at $9.90, no matter where you are in Australia.

Please be aware this is not an express service; we pack and send parcels a couple of times a week from our Showroom, generally within a few days of your order being placed. The third party service we use (whether a courier company or AusPost) is provided with your information so you can be kept updated with tracking info.

AUSTRALIA-WIDE (larger homewares, fragile items)

For items that aren't quite furniture but also don't qualify as small homewares, we will choose the most appropriate delivery method for the piece and get you a special quote if you're outside of Melbourne. Think: pendant lighting, lamps, fragile items like mirrors, or small footstools.

For delivery around Melbourne (from $55, price depends on where you are) we deliver as part of our standard Melbourne service, as outlined above.

DELIVERY TIMING

While we make every effort to have our couriers deliver in a timely fashion, we unfortunately are unable to guarantee precise delivery times. Of course we'll work with you as much as we can to meet your needs.