INNER MELBOURNE CUSTOMERS (furniture)
By accepting our free inner-Melbourne delivery service, you acknowledge the following:
We offer free delivery within 25km of our Collingwood showroom for most full-priced furniture. Free delivery is during business hours on Thursday and Friday; we'll provide you with a two-hour window for when our driver will be in your area on one of those days so you can organise to have someone at your place to take delivery.
Free delivery only applies when you can take delivery within seven days of your purchase. Delivery is to ground floor only, or via easy lift access. Our driver is on his own and may need help at your end, depending on the piece.
If you require furniture delivered in inner Melbourne and don't meet the above conditions, we will use a third party service and you'll be charged market rate.
This will apply if an item has been reduced in price, if you're unable to take delivery during the designated window, if the piece needs to go upstairs or if you need an extra set of hands to complete the job.
There are occasional exceptions to our free delivery offer. If a full-priced item is excluded, this will be noted on its product page on our website. Exceptions are determined due to the size, weight and/or fragility of the piece, where we believe the piece is better served by a third party, two-person professional service.
As a small business, we appreciate your flexibility in working with us during our established free delivery windows. By grouping deliveries together in this way, we can continue to offer free delivery - and it helps us minimise the environmental impact of what we do.
OUTER MELBOURNE CUSTOMERS (furniture)
We offer a flat $75 outer Melbourne service (25-50km of our showroom) for Thursday and Friday deliveries where you can lend a hand and items are full-priced. Outside those days, where you need two people at your end, where the items needs to go upstairs or where the item has been reduced in price, we charge market rate via third parties.
BEYOND MELBOURNE (furniture)
Via third party couriers, we can deliver to most places in Australia and have set rates to the major cities and parts of regional Victoria. If you live outside these areas please contact us for a shipping quote. Flat rate transport costs can be found here; these rates apply to a single furniture item. (Items such as pairs of bedside tables or sets of dining chairs count as a 'single' item.)
If you order more than one item, we may need to update your courier fee. (Ask us in advance if you have any concerns, and please know that we always try to get you the absolute best price.)
AUSTRALIA-WIDE inc. Melbourne (small homewares & books)
For items listed in our Homewares & Books collection (with a few exceptions, like oversized floor cushions) we calculate shipping based on weight as you go through checkout. Delivery starts at $9.90, no matter where you are in Australia.
AUSTRALIA-WIDE inc. Melbourne (larger homewares, fragile items)
For items that aren't quite furniture but also don't qualify as small homewares, we will get you a special quote and choose the most appropriate delivery method for the item. Think: pendant lighting, fragile items like mirrors or oversized floor cushions.
There are flat rates on these items for inner Melbourne ($35) and outer Melbourne ($75) with deliveries on Thursdays and Fridays; we'll provide you with a two-hour window when you can expect your delivery. Melbourne customers are also welcome to click-and-collect from our Collingwood showroom.
While we make every effort to have our couriers deliver in a timely fashion, we unfortunately are unable to guarantee precise delivery times. Of course we'll work with you as much as we can to meet your needs.